Vendor Oversight

The vendors entrusted with your assets are an extension of your organization, responsible for competitive recovery rates, adherence to established work standards, and operating in alignment with your company’s core values. Unfortunately, traditional oversight relies heavily on the vendor’s ability to self-diagnose deficiencies, often presented in conjunction with fractured reporting, unreliable data, and inherently biased performance summaries.

Our services are designed with one objective - streamline the vendor management process while simultaneously providing unparalleled transparency.

P E R F O R M A N C E

  • KPI Analysis & Performance Reviews

  • Performance Data Validation

  • Work Intensity/Frequency

  • On-Shore Call Evaluations (Negotiation Effectiveness)

  • Account Level Work Effort Reviews (High Balance, Critical Portfolio, Underperforming Department)

P R O F I T A B I L I T Y

  • Fee Rate Analysis (Vendor Margins)

  • Identifying Points of Diminishing Returns

  • Staffing & ACR Analysis

C O M P L I A N C E

  • On-Shore Call Evaluations (Compliance)

  • Account Level Compliance Reviews (Proper Documentation, FDCPA, TCPA, etc.)

  • Special Handling Audits (BKY, DSC, C&D, Deceased, etc.)

  • On-Site Facility/Security Audits

E N T E R P R I S E

  • Comprehensive Organizational Audits (Remote & On-Site)

  • SOW/SLA Adherence

  • Deliverable Oversight Oversight & Project Management

  • Development/Disciplinary Recommendations