Consulting Services

As a full-service firm, Xanthus offers a variety of consulting and support services. Leveraging decades of executive experience, our solutions are customized to address your organization’s unique challenges and needs. Our methodology is backed by an extensive track-record of dominant real-world performance, spanning virtually every line-of-business serviced by the ARM industry.

P E R F O R M A N C E

  • Waterfall Revision & Design

  • Dialer Integration & Usage

  • Client/Portfolio Deep-Dive Analysis

  • On-Shore Call Evaluations (Negotiation Effectiveness)

  • Design & Implementation of Account Treatment Processes

  • Account Level Work Effort Reviews (High Balance, Critical Client, Unperforming Department, etc.)

  • KPI Analysis & Performance Reviews

  • Client Scorecard Repair

P R O F I T A B I L I T Y

  • Compensation and Commission Structures

  • Performance Reporting (Design, Implementation & Usage)

  • Identifying Points of Diminishing Return

  • Establishing Ideal Staffing Levels

  • Physical Letter/Email Design & Strategies

  • Chat/Text Implementation & Strategies

  • Usage & Structure of Existing Systems

  • Streamlining Processes & Procedures

C O M P L I A N C E

  • Compliance Policies and Structures

  • On-Shore Call Evaluations (Compliance)

  • Customized Audits (Remote & On-Site)

  • 3rd Party HR/Incident Investigations

E N T E R P R I S E

  • Vendor Vetting & Selection

  • Development/Revision of Training Materials and Programs

  • Interviewing & Hiring

  • Performance Improvement/Disciplinary Process

  • Improving Workplace Culture

  • Project Oversight & Management

  • Departmental Integration

  • Leadership Training & Development (All Levels)

  • Comprehensive Organizational Audits for Acquisition/Sale